EoOA Haiku Bookmark

Thank you for shopping with Lavish Intensity! We appreciate the trust you place in us and want to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and responsibilities.

• Refund Eligibility:

  • We offer refunds for eligible items within 14 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

• Non-Refundable Items:

  • E-books and digital downloads are non-refundable once the download link has been accessed.
  • Customized or personalized items are non-refundable.

• Refund Process:

  • To initiate a refund, please contact our customer support at info@lavishintensity.com
  • Provide your order number, the reason for the refund request, and any supporting documentation or images if applicable.
  • Our customer support team will review your request and provide instructions on how to return the item.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is defective.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

• Refund Timeline:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 10 business days.

• Late or Missing Refunds:

  • If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company.
  • If the issue persists, please contact our customer support for further assistance.

• Contact Information:

  • For any questions or concerns regarding our refund policy, please contact us at info@lavishintensity.com

• Policy Changes:

  • Lavish Intensity reserves the right to update or modify this refund policy at any time. 

By making a purchase you agree to adhere to the terms and conditions outlined in this refund policy.

Thank you for shopping with Lavish Intensity! We strive to provide you with a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy carefully to understand how we handle the delivery of your orders.

• Order Processing Time:

  • Orders are typically processed and shipped within 3 business days from the date of purchase.
  • Processing times may vary during peak seasons or due to unforeseen circumstances. Any delays will be communicated promptly to you.

• Shipping Methods:

  • We offer several shipping options to accommodate your needs, including standard and expedited shipping.
  • Shipping costs and delivery times vary depending on the shipping method selected and your location.

• Shipping Locations:

  • We currently ship to addresses within the continental United States.
  • Shipping may vary for orders to AK, HI, and PR.
  • For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

• Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment by clicking on the tracking link provided in the email or by logging into your account on our website.

• Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery times are provided during the checkout process for each shipping option.
  • Please note that delivery times may be affected by external factors such as weather conditions, carrier delays, or public holidays.

• Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We will notify you promptly if any restrictions apply to your order and work with you to find a suitable solution.

• Delivery Attempts:

  • Our shipping carriers will make multiple attempts to deliver your order to the provided shipping address.
  • If you are not available to receive the package, the carrier may leave a delivery notification with further instructions, such as rescheduling delivery or picking up the package from a designated location.

• Missing or Damaged Shipments:

  • In the rare event that your order is missing or arrives damaged, please contact our customer support immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

• Contact Information:

  • For any questions or concerns regarding our shipping policy, please contact us at info@lavishintensity.com

• Policy Changes:

• Lavish Intensity reserves the right to update or modify this shipping policy at any time.